Adhering to the service concept of “Customer Succeed, We Succeed”, NELD gains insight into customers’ on-site
product using conditions and provides free hydroelectric design, free laboratory construction advice, free
matching laboratory solutions, and more. We aim to provide solutions to every problem that might occur during the
testing process before use.
Based on your onsite condition, NELD will perform feasible solution detailing, and formulate a series of
dedicated services of product delivery, production, purchase, purchased material delivery, installation, and staff
training. We will generate a customized laboratory construction solution.
Installation Training
The professional equipment installation and debugging team will perform installation, debugging, and training.
It is ensured that you can master the operation method and maintenance method.
Lifelong Maintenance
One-year Warranty, lifelong maintenance. Services during the warranty period are free of charge, maintenance
service outside the warranty would only charge the price at cost.
Rapid Response
Rapid response within 20-minute; Specific solutions will be provided in 2 hours; Problems will be solved in 8
hours; 24/7 after-sales technical service.
Regular return visit
Organize and plan return visit. After-sales staff and technicians will visit the customers, and comprehensively
respond to your request during product usage.
Technical Support
Technical staff training will be performed with respect to upgraded products based on your development need, the
system is guaranteed to be secure and effective.
Customer Inspection
Technical staff training will be performed with respect to upgraded products based on your development need, the
system is guaranteed to be secure and effective.
